Serving Customers Using Social Media

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Serving Customers Using Social MediaServing Customers Using Social Media


Social media is a critical new tool for customer service. Using it right is an artform. When you reply to one customer, thousands read your response. Every word is shared with the world. This course prepares you to serve customers in high-stakes channels like Facebook, Twitter, and Instagram. Leslie O’Flahavan explains how to respond quickly, move from public to private channels, and write in an authentic but professional tone that blends your company’s templated responses with your own personal touch.

Examine real-world tweets, Facebook posts, ratings, and reviews to see what happens when skillful customer service reps talk down angry customers and even trolls. Leslie also provides writing tips to keep your grammar and punctuation professional and in line with your company’s brand.

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Topics include:_x000D_

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    • Responding quickly

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    • Switching channels with ease

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    • Moving from a public to a private channel

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    • Writing in a personal but professional tone

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    • Including emojis and GIFs

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    • Combining templates and free text

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    • Sharing knowledge

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    • Handling angry customers

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    • Responding to low ratings and reviews

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    • Following punctuation and grammar rules

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Lifetime support – Download unlimited when you buy Serving Customers Using Social Media Course at CourseAvai. The market leader in online learning – Offers a variety of diverse topics: Internet Marketing, Forex & Trading, NLP & Hypnosis, SEO – Traffic, …

Serving Customers Using Social Media


Buy the Serving Customers Using Social Media course at the best price at GBesy.. After your purchase, you will get access to the downloads page. You can download all the files associated in your order at here and we will also send a download notification email via your mail.

Unlock your full potential with Serving Customers Using Social Media courses. our courses are designed to help you excel.

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Is it secure? to Use of?
  • Your identity is completely confidential. We do not share your information with anyone. So it is absolutely safe to buy the Serving Customers Using Social Media course.
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  • All card numbers are encrypted using AES at relaxation-256 and transmitting card numbers runs in a separate internet hosting atmosphere, and doesn’t share or save any data.
How can this course be delivered?
  • After your successful payment this “Serving Customers Using Social Media course”, Most of the products will come to you immediately. But for some products were posted for offer. Please wait for our response, it might take a few hours due to the time zone difference.
  • If this happens, please wait. The technical department will process the link shortly after. You will receive notifications directly by e-mail. We appreciate your wait.
What Shipping Methods Are Available?
  • You will receive a download link in the invoice or YOUR ACCOUNT.
  • The course link always exists. use your account to login and download the Serving Customers Using Social Media course whenever you need.
  • You only need to visit a single link, and you can get all the Serving Customers Using Social Media course content at once.
  • You can do your learning online. You can be downloaded for better results and can study anywhere on any device. Make sure your system does not sleep during the download.
How Do I Track Order?
  • We always notice the status of your order immediately after your payment. After 7 days if there is no download link, the system will automatically complete your money.
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